You open a box expecting a blush-pink vase and it’s definitely more coral than your sofa can handle. Or a candle arrives with a dented tin and a cracked lid. Moments like these are when a clear return policy saves time, money, and stress. If you’ve bought from Pure Home + Living—whether in-store or online—you want to know exactly what’s eligible, how long you have, and what proof is needed. Return rules for home décor aren’t as uniform as fashion; fragile items, seasonal collections, and sale pieces often come with stricter terms. You’ll get a practical, straight-talking breakdown of how Pure Home + Living typically handles returns and exchanges, what to do within the first 24–48 hours, what fees or deductions can show up, and how to avoid the most common pitfalls. With the right steps and a couple of insider tricks, getting a refund or exchange becomes a predictable process instead of a guessing game.
Quick Answer
Pure Home + Living generally allows returns or exchanges within a short window (commonly 7–14 days) for unused, resalable items in original packaging with the invoice. Damage or defects usually need to be reported within 24–48 hours. Exact terms can vary by store and sales channel, so check your receipt or order confirmation for the return window, exclusions, and whether refunds are to the original payment method or as store credit.
Why This Matters
Returning home décor isn’t as simple as dropping a T-shirt at a counter. Fragile items, seasonal collections, and sale pieces often carry tighter rules. If you miss a 7–14 day window, you may be stuck with something that doesn’t fit your space or arrives slightly damaged. That’s money tied up and a design plan derailed.
Consider a glass hurricane purchased on a weekend store visit. If you notice a chip a week later, reporting it immediately—ideally within 24–48 hours of purchase or delivery—dramatically improves your chances of a straightforward exchange. Or take an online order for cushion covers that don’t match your curtain dye-lot: returning them in unopened packaging with tags and the original invoice typically keeps you eligible for a swift refund.
Why the detail matters: proof of purchase, packaging condition, and timing determine the outcome. Shipping fees, pickup charges, and refund method (store credit vs. original payment) can change the math on whether a return is worth it. Knowing the playbook upfront means fewer surprises, faster resolutions, and a better chance of ending up with pieces you’ll actually use.
Step-by-Step Guide
Step 1: Confirm your return window and item eligibility
Look at your invoice or order confirmation first. Pure Home + Living stores commonly use short windows (7–14 days) for returns/exchanges on unused items with tags and original packaging. Personalized, monogrammed, clearance/sale, and used products are often non-returnable. For online orders, damage/defect claims typically need to be raised within 24–48 hours of delivery. You might find is the return policy for pure home and living kit helpful.
- Check if the item is marked final sale.
- Note any channel-specific rules (store vs. online vs. marketplace).
- Photograph the item and packaging as received—this is crucial for damage claims.
Step 2: Gather proof and keep everything intact
Keep the original invoice, tags, barcodes, inner wraps, foam, and outer carton. Retailers often require items to be in fully resalable condition. Missing inserts or damaged boxes can lead to deductions or refusal.
- Take clear photos of any defect within 24–48 hours.
- Avoid using or washing textiles before deciding to return.
- If it’s a set (e.g., candle + lid), return all components together.
Step 3: Start the return the right way (store vs. online)
For store purchases, call the originating store and ask for their desk timing for returns/exchanges. Bring the invoice and a government-issued ID if requested. For online orders, raise a return request from your order confirmation or customer care channel; include photos and a concise description of the issue (e.g., "chip on rim, 2 cm, top left edge"). You might find is the return policy for pure home and living tool helpful.
- Request written confirmation of approval and pickup instructions.
- Ask whether the refund is to the original payment method or as store credit.
- Clarify if a pickup fee or restocking fee applies for discretionary returns (not defects).
Step 4: Pack for return like it’s shipping a fragile item
Repack items in the original box with all foam and wraps. Fill voids to prevent movement. Label any fragile sides if you’re arranging a courier. Couriers can reject poorly packed items, and retailers can deny returns if the product is damaged in transit back.
- Seal with strong tape; avoid overstuffing the box.
- Place the invoice copy inside and keep one copy for yourself.
- For pickup, be ready on the first scheduled attempt; missed pickups can delay refunds.
Step 5: Track the return and monitor your refund
Once the item is collected or dropped off, track the shipment (if applicable) and note the inspection timeline. Refunds typically post within 5–10 business days after item receipt and quality check, though store credit can appear faster. You might find is the return policy for pure home and living equipment helpful.
- Follow up after 3–5 business days if you haven’t seen a status update.
- Keep all emails and tracking numbers until the refund clears.
- If inspection finds wear, missing parts, or stains, expect partial approval or rejection—be prepared to reference your photos and unboxing notes.
Expert Insights
Home décor returns live and die on condition and timing. In practice, staff look for pristine packaging, unmarked surfaces, and unused textiles. The fastest approvals are for defect claims raised within 24–48 hours with time-stamped photos of the product in its original packaging. That early evidence removes ambiguity about who caused the damage.
A common misconception is that a cash/credit-card refund is always guaranteed. Many home retailers default to store credit for discretionary returns and reserve original-method refunds for defects or mis-shipments. Another misconception: all sale items are returnable. In reality, markdowns and seasonal stock are often final sale—once they leave the store, they’re yours.
Pro tips: photograph the shipping label and box before opening, including any dents; this supports transit damage claims. When buying glass or ceramic in-store, inspect under bright light for hairline cracks and uneven rims. For textiles, keep the fold and tag intact until you confirm the color match in daylight. If you’re returning through a marketplace channel, the marketplace’s window can override the brand’s—start the request there first to preserve your eligibility.
Quick Checklist
- Locate and photograph your invoice or digital receipt.
- Confirm the return window (aim to act within 7–14 days; defects within 24–48 hours).
- Keep tags, inserts, and original packaging in perfect condition.
- Take clear, time-stamped photos of any damage before opening fully.
- Contact the originating store or customer care and get written approval.
- Ask about refund method (store credit vs. original payment) and any pickup fees.
- Repack securely; include a copy of the invoice inside the box.
- Track the return and follow up if there’s no update within 3–5 business days.
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Frequently Asked Questions
What is the standard return window at Pure Home + Living?
Stores commonly follow a short window—often 7–14 days—for returns or exchanges on unused, resalable items with the original invoice and packaging. Online orders may have the same window for change-of-mind returns, while defects typically must be reported within 24–48 hours of delivery. Always confirm the exact window on your receipt or order page.
Are sale or clearance items returnable?
Sale and clearance items are frequently marked final sale, which means no returns or exchanges unless the item is defective on arrival. If you see a final sale stamp on your invoice or tag, assume it’s non-returnable. When in doubt, ask at the checkout or take a quick photo of the sign for your records.
Who pays for return shipping or pickup?
For defects or wrong items shipped, the brand typically covers pickup or shipping. For change-of-mind returns, a pickup fee or return shipping cost may be deducted from the refund or charged separately. Ask for the estimated amount before you schedule the return so you can decide if an exchange makes more sense than a refund.
How do I report a damaged or defective item?
Report it within 24–48 hours with clear photos of the product, the defect, the outer shipping box, inner packing, and the shipping label. Provide your order number or invoice and a short description (e.g., "hairline crack, 3 cm on base"). Early, well-documented claims are typically approved faster and with fewer questions.
Can I return without the original packaging?
It’s difficult. Most home décor returns require original packaging, inserts, and tags because items need to be resold or safely transported. Missing packaging can lead to a denial or a partial refund at best. If you’ve already discarded the box, call customer care to discuss options before sending anything back.
Will I get a refund to my original payment method or store credit?
It depends on the reason and channel. Defective or mis-shipped items often qualify for a refund to the original payment method after inspection. Discretionary returns are commonly refunded as store credit or gift card. Your receipt or approval email should state the method; clarify it before handing over the product.
How long do refunds take to show up?
Once the returned item is received and passes quality checks, refunds usually appear within 5–10 business days, though store credit can be issued sooner. Bank processing times vary by issuer, so card refunds may post slightly later. If you don’t see an update within a week of delivery to the warehouse, follow up with your case reference number.
Can I return an online order to a physical store?
Some stores accept online returns in person, but it’s not universal and may be limited to exchanges rather than refunds. Call the destination store with your order number to confirm. If store returns aren’t allowed, schedule a pickup or courier return through customer care to protect your eligibility.
Conclusion
Returns for home décor work smoothly when you move fast, keep packaging pristine, and document everything. Pure Home + Living typically supports returns or exchanges within a short window for unused items, with rapid reporting required for damage. Your best next steps: check your invoice for the exact window and exclusions, photograph the product and packaging, request written approval, and clarify the refund method and any fees. A bit of care up front turns a potential headache into a routine swap so you can get back to building a space you love.
Related: For comprehensive information about WildriseStarter, visit our main guide.